SMS Policy & Opt-In

Casa Inspect is a property-inspection and turnover management platform operated by JHB Property Management LLC. This page describes exactly how SMS notifications work on Casa Inspect — who receives them, how every recipient gives consent, how to opt out, message frequency, and the carrier disclosures we make at every opt-in surface. It is published so anyone — including carrier reviewers — can verify our Call-to-Action without needing to create an account.

1. Who receives SMS from Casa Inspect

SMS recipients are exclusively authenticated users of the Casa Inspect application. Every recipient falls into one of these categories:

• A property owner who created an account at https://casainspect.com/signup and completed the in-app onboarding wizard.
• A sub-admin, manager, inspector, cleaner, or maintenance contact who was invited by an owner and accepted the invitation, providing their own phone number on the join form.

There is no marketing list, no purchased contacts, and no SMS sent to anyone outside an organization's authenticated team. Every message is transactional and tied to a specific property task the recipient is responsible for.

2. What messages we send

• Inspection alerts — when an inspector flags an issue (e.g. cleaning, repair, maintenance), the assigned team member is texted a summary and a link to the task.
• Cleaning dispatches — when a cleaning is scheduled or claimed, the cleaner receives confirmation with the property address and time.
• Maintenance & scheduled-task reminders — a once-daily digest at 7 a.m. local time listing overdue or due-today items per property, sent only to the user assigned to that role.
• Account activity — invitation acceptance confirmations, password-reset notices, and one-off test messages a user triggers themselves from their profile.

3. How users opt in

Every opt-in happens through one of three authenticated forms inside the application. In every location, the consent checkbox is unchecked by default, must be actively checked by the user, and is placed directly next to the phone number field with the verbatim consent language quoted in section 4 below.

1. /signup& onboarding wizard (/setup) — a new property owner enters their phone number and must check the consent box to proceed.
2. /team/invite — when an owner invites a team member, the invitee's phone number is collected via a join link the invitee opens themselves, and the invitee must check the same consent box before joining.
3. /profile — any user can update their notification preference to “Text (SMS)” at any time, and must check the same consent box before the change saves.

Every consent event writes an append-only row to a server-side audit table (sms_consent_log) capturing the user ID, IP address, timestamp, the exact consent language displayed, and the URL where consent was given. This audit log is available to Twilio and carrier reviewers on request.

4. The exact consent language shown to users

Below is the verbatim on-screen text rendered next to the phone-number field at each opt-in surface. The wording is tailored slightly per surface so it accurately describes the kind of messages that recipient will receive, but every version is an unchecked-by-default checkbox the user must actively tick, and every version covers the same elements: who is sending the messages, what kind of messages they will receive, the rates disclosure, and how to opt out.

Profile + team-invite form (/profile, /team/invite): “I agree to receive operational SMS notifications from Casa Inspect at this number (e.g. inspection reminders, task assignments, daily digests). Message and data rates may apply. Reply STOP to opt out at any time.”

Cleaner join form (/join/[token]): “I agree to receive SMS messages about my cleaning jobs (cleaning assignments, schedule changes, manager messages). Message + data rates may apply. Reply STOP to opt out.”

In every surface the checkbox is unchecked by default and the form will not submit until the user actively ticks it.

5. How to opt out

You can opt out at any time using any of the following methods. Opt-outs are honored within minutes and apply to every Casa Inspect message sent to your phone number.

• Reply STOP to any Casa Inspect message. You will receive one final confirmation that you have been unsubscribed.
• Click the unsubscribe link included in the footer of every non-urgent SMS.
• Change your notification channel to “Email” or “None” at https://casainspect.com/profile.

6. Keyword responses

Casa Inspect responds to the following standard SMS keywords:

• STOP — unsubscribes the phone number organization-wide. Reply: “Casa Inspect: You've been unsubscribed. You will receive no further messages. Reply START to resubscribe.”
• HELP — returns contact information. Reply: “Casa Inspect notifications. Visit casainspect.com or email support@casainspect.com. Reply STOP to unsubscribe.”
• START — re-subscribes a previously opted-out phone. Reply: “Casa Inspect: You're resubscribed to SMS notifications. Reply STOP to opt out, HELP for help.”

7. Sample messages

• “Casa Inspect — Green Acres: 2 tasks need attention today. Pool chemical check (overdue 1d), HVAC filter (due today). Mark done: https://www.casainspect.com/properties/abc”
• “Casa Inspect — Mesa Vista: Inspection flagged a cleaning issue: ‘Bathroom mirror smudged.’ View: https://www.casainspect.com/inspections/xyz”

8. Frequency

Volume varies with property activity. A typical owner with a few properties receives roughly 5–30 messages per week. Cleaners and inspectors typically receive 0–10 per day depending on how many properties they service. There is no marketing volume.

9. Carrier disclosures

Standard message and data rates may apply. Casa Inspectdoes not share your phone number or SMS content with advertisers, data brokers, or marketing affiliates. Twilio is our SMS delivery vendor. Carriers (AT&T, Verizon, T-Mobile, and others) handle final delivery to your device. SMS message content is not shared with third parties.

10. Contact

Questions about SMS or this policy: support@casainspect.com.