Everything a good concierge does. Nothing it shouldn’t.
Casa Serve is built on the same AI as Casa, your operator assistant — but deliberately fenced in. It knows one home, one stay, and the guide you wrote for it.
Help that feels like a person picked up.
Call or text, one number
Guests reach Casa Serve whichever way suits them. A quick text for the wifi, a call when the thermostat is confusing.
Door-code check-in
Guests identify with the door code they already have. No account, no app, no PIN to hand out.
Natural conversation
Guests can interrupt, ask a follow-up, or change the subject mid-sentence — the way you'd talk to a person at a front desk.
Knows their stay
Greets the guest by first name and knows the home they're in, their checkout date, and that home's checkout time.
“Want me to text that?”
On a call, Casa Serve offers to text details worth keeping — the wifi password, the parking instructions — to the phone the guest is calling from.
Honest when it doesn't know
If the answer isn't in your guide, Casa Serve says so. It never guesses a password, a code, or a time.
The guest guide: your words, your rules.
Everything Casa Serve says comes from a simple list of questions and answers you keep for each property. Edit it in the app, or just tell Casa.
Per property — or all of them
Write an answer for one home, or once for your whole portfolio. Quiet hours and pet policy stay consistent without copy-and-paste.
Staff-only entries
Mark an entry staff-only — alarm codes, safe combinations, your own cell number — and it is never given to Casa Serve at all. Not hidden by instruction; simply never loaded.
Edit by just saying it
“Add to the Juniper House guide: the hot tub cover latches on the left.” Tell Casa by phone, text, email, or in the app. Changes and deletions are read back to you for a yes first.
Blanks become a to-do, not a mistake
Leave an answer empty and it shows up in the app as something to fill in. Casa Serve will never read an empty answer to a guest.
Real problems reach you in minutes.
When a guest reports something broken, or wants a person, Casa Serve texts the property owner straight away and tells the guest it's been passed on.
URGENT — Casa Concierge — Juniper House
Sarah (out Tue, Sep 2)
“Hot tub isn’t heating, we tried the panel.”
Called from +15055550134
Urgent alerts go through even if you’ve turned routine texting off for your account. A guest convenience text respects that setting; a guest with no heat does not wait on it.
Safe by construction, not by instruction.
An AI that talks to strangers needs limits it can't be talked out of. Casa Serve's are enforced in the code, not just in its instructions.
One home, one stay
Casa Serve sees only the guest guide for the home the caller is staying in. No other properties, no booking history, no team, no ability to change anything.
Texts only go to the guest
Casa Serve can only text the phone the guest is using. Nobody can talk it into sending your details to a different number.
Codes only work during the stay
A door code opens Casa Serve around that guest's actual stay — not before, not months later.
Wrong-code lockout
Repeated wrong codes from the same phone shut that caller out for the day. Guessing isn't a strategy.
No repeat texts
The same information is never texted twice on a call, and each call has a small text limit — no surprise bills.
Private stays private
Staff-only entries are excluded before Casa Serve ever sees the guide. There is nothing to leak.
Same family. Different jobs.
| Casa | Casa Serve | |
|---|---|---|
| Who talks to it | You, your cleaners, handymen, and inspectors | Your guests |
| How they're recognized | Their saved phone number or login | The door code for their stay |
| What it knows | Your whole portfolio — properties, bookings, team, history | One home's guest guide and the guest's own stay |
| What it can do | Add properties, schedule cleanings, log vendors, and more | Answer questions, text the guest details, alert you |
| Channels | Phone, text, email, in the app | Phone and text |
Give your guests a concierge. Keep your evenings.
Casa Serve comes with Casa Inspect. Set up your properties, write your guest guide, and hand guests one number.